A safe place for your cat to exercise, sleep, play and hide.

A good selection of cat furniture can give your furry friends hours of safe fun, while saving your furniture and drapes.

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Cat Carriers
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Customer Service
I have questions about....



  • Shipping times & costs


    • When will I receive my order?
      Your ORDER STATUS will indicates when your order will leave our warehouse. Most items are shipped via Ground services (UPS, FedEx, Airborne). When your item is shipped, if a tracking number available it will be listed next to the item on your item status. You will also receive an email notice with the tracking information.

      There is no need to email us asking if your order has shipped or when your order will ship, as you can obtain this info from your ORDER STATUS. If your item still appears unshipped after the specified period of time, please CONTACT US to inquire about its status.

    • Why did I only receive 1 item or 1 piece of my order?
      As shown in your ORDER STATUS, some items from your order may be shipping separately. In addition, large furniture pieces often ship in multiple boxes and often arrive on different days. Simply refer to the tracking numbers to track the progress of each piece of your order.

    • Why does it cost to much to ship my large item?
      Shipping costs for large furniture items can be higher than you would expect, depending on your distance from the shipping location. Please remember, our furniture is solid wood, very heavy, and in addition very large in many cases. Shipping costs can be high based on the weight and/or the dimensions of the item.

      Rest assured that keeping shipping costs as low as possible is our goal! We have designed our pieces and their packaging to minimize shipping charges whenever possible. In addition, we have priced our items such that they are comparable or less than physical store prices, even with the shipping costs.

    • Do you ship to Canada or outside the continental US?
      At this time, we ship only to the continental United States (lower 48 states).

  • Returns & Restocking Fees

    • Can I return an item?
      You may return an item. Please be aware of the following stipulations regarding all returns:


      • Merchandise must be in new, unused condition with all tags and paperwork still attached.


      • All returns require a return authorization number. Any returns sent back without a return authorization number are subject to a 20% restocking fee. Any unused merchandise in unassembled, original condition (and in their original boxes or packages) with warranty cards unfilled, may be returned for exchange or refund within 15 days of receipt of the merchandise and must be must be reported to us within 7 days of receipt of your item(s).


      • All shipping and handling fees are non-refundable.


      • Buyers are responsible for all return shipping costs.


      • A 20% restocking fee applies to ALL returns or exchanges of PET CARRIERS. Due to strict health regulations, once you place your pet into the pet carrier it is not returnable or exchangeable.


      • Returns must be received by us within 15 days of your receipt in unused condition, and reported to us within 7 days of receipt of the item. Please consider the sizing carefully by measuring and weighing your pet, and reading our sizing parameters closely.


      • Any item personalized with your pet's name is not returnable.

    • How do I obtain a Return Authorization and Return Instructions?
      Please contact us here to obtain a return authorization number and return instructions. A special return address must be used in order for your return to be accepted. Do NOT return the item to the sending address. We have special returns processing units, and we will supply you with the proper return address at the time you inform us of your need to return.


  • Cancellations

    • Can I cancel my order?

      For custom made items:


      • Cancellation requests must be made within 24 hours of having placed the order, otherwise no cancellations.
      • If your order has been built or begun being built, but not shipped, at time of cancellation there is a 15% cancellation fee
      • If your order has been built, packaged and shipped at time of cancellation there is a 15% cancellation fee plus 2-way shipping

      For regular items:


      • Cancellation requests must be made within 24 hours of having placed the order, otherwise no cancellations.
      • If your has not shipped, at time of cancellation there is a 15% cancellation fee
      • If your order has been shipped at time of cancellation there is a 15% cancellation fee plus 2-way shipping

      Please keep in mind that in many cases we ship more quickly than the stated item timelines.

  • Ordering, Payment & Billing

    • What payment methods do you accept?
      We accept VISA, Mastercard, American Express, and Paypal.

    • Is my credit card information secure?
      All payment information is encrypted and collected via our secure server.

    • Can I fax my order?
      You may alternatively print and fax your order. Choose the 'FAXING Order and Payment' Option on the order form at checkout.

    • Do you take phone orders?
      No, we do not accept phone orders.

    • May I pay by check or money order?
      No, we do not accept check or money order.

    • How will I know that you have received my order?
      For both online and fax orders, you will receive a confirmation email.

  • Assembly & Instructions

    • Is assembly required on the items I ordered?
      For some large cat furniture pieces on our site, some simple assembly is required. This is necessary so that the furniture can ship via traditional Ground means instead of via freight. Typically, this simply means that the furniture may come in two pieces that need bolted together. All required hardware is provided, as well as instructions. In some cases, some additional assembly may be required. If this is a concern, please ask.


  • Warranty

    • Solid wood center poles and legs, cut-pile non-loop carpeting, extra bracing and wide wobble-free bases are just a few of the things we do to make our furniture unlike any other you have ever seen or owned. Our "One at a Time" manufacturing process assures quality control surpassed by none! With our wide range of heights, different choices of tops and great designs we have a house for even the pickiest of cats and their friends.
    • Quality materials are used in the production of our furniture. Email us here if there is any problem with any product.
    • If the piece arrives damaged, notify us within 3 days.
    • Remember some cats are more aggressive then others in their habits. Sisal will last longer then carpeting, however, we know our poles, legs, shelves, and bases will hold up to most any cat attacks.
    • An extra scratch pole or angle scratcher will give more areas for scratching and the individual pieces will last much longer.

  • CatsPlay.com Contact Info


    • What is the phone number and address of CatsPlay.com?
      We are an Internet company and find it most efficient to handle all customer service inquiries via email. By using email, you will be assured the quickest answer to your question (answers provided within 1 business day).

      Our address and phone info is:


      • CatsPlay.com/The Infotique, LLC
        PO Box 637
        Ingomar, PA 15127

        Phone: (412) 366-7545
        Fax: (412) 366-8528

        Contact: Amy Strycula

    • Do you have a physical store?
      No, we are an Internet only company. This allows us to keep overhead to a minimum and provide you with the lowest pricing possible!


    • Do you have a catalog?
      No, we do not have a printed catalog at this time.



  • Other Questions


    • If you have a question that is not answered here, please email us your question. We will respond within 1 business day.







Cat furniture is a very important part of your cat's life. A good selection of furniture can give your furry friends hours of safe fun, while saving your furniture and drapes. Kittens and cats need climbing play stimulation and stalking a play mouse on a cat tree gives them great fun and pleasure while it gives you the enjoyment of watching your cat play. 

Customer Service Toll Free (888) 855-3545



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Product Index and Table of Contents


Cat Trees  |  Kitty Condos  |  Litter Box Furniture  |  Kitty Gyms  
Scratch Poles & Scratching Posts  | 
Window Perches  |  Cat Toys

Decorator Pet Furniture and Tents: Luxury Pet Tents